Delivery of items will be done with postal EMS(Express Mail System).

EMS delivers by air, in top priority speed to anywhere. Expect 3 to 10 days for delivery to your area/country. (How long it would take depends on the location you live.)

Also, EMS tracking and tracing system is providing prompt information on delivery and it is available in 37 countries and territories including : U.S.A., Canada, U.K., France, Singapore, Hong Kong and Switzerland.

(Please check your country's restrictions or prohibitation by yourself.)

Delivery zone	zone1	zone2		zone3
		1	2
Area	Asia	Oceania, North America, Central America, Middle East	Europe	South America, Africa
Shipping cost of less than 5 items order	2,500yen	3,500yen	3,700yen	5,400yen
Shipping cost of less than 10 items order	4,000yen	5,500yen	6,500yen	10,000yen
Shipping cost of more than 10 items order	5,000yen	6,500yen	7,000yen	13,000yen

Delivery zone	1st zone	2nd zone		3rd zone
Area	Asia	Oceania, North America, Central America, Middle East	Russia, East Europe	South America, Africa
Countries where EMS is not available	Pakistan	Iraq, Kuwait, Lebanon	Serbia Motenegro	Sierra Leone, Ivory Coast, Somalia, Chad, Liberia

Seems that there is also some countries we can not take EMS except the above.
Before you place an order, we recommend you to ask your local post office.

We usually take the shipping by ordinary airmail for the non-EMS delivery zone.
Please note that the customer from out of EMS delivery area can not use credit card payment method.
Please choose Bank tranfer for payment.
This is because of the difference in shipping charge between EMS and Airmail.
If your adress is in non-EMS delivery zone, please E-MAIL us before you order.

Since, the price does not include the sales tax.
Sales tax must be charged for orders from residents in Japan.
10% sales tax is charged for each item.
The shipping cost will be as follows.

Total amount of purchase	Shipping cost (anywhere in Japan)
Total amount is less than 5000 Yen	910 Yen
Total amount is more than 5000 Yen	0 Yen

Depending on the location you live and your circumstance, it usually takes about 3 to 10 days to your home.

If the product is out of stock, we will back order the title.
Please allow us 3 to 10 days to get the product in stock.
If the product is no longer availble through its production, we will let you know prpmptly by E-MAIL

Unless specified by the customer, we normally ship you the parcel using our company name, "AKIBACOM".
If you don't wish the name on the parcel and want us to use different, specific name as sender,
please let us know about it by E-MAIL when you order.

Moreover, we fill in the description section of the label of percel as "DVD".
We can not change the description section of the label of percel for Japanese law.

There is no charge of tax on all internet orders.
So, the price is purely price of the product.

However there might be an extra fee charged by the customs and transporter in your country.
In this case, the extra charges are on you.
The tax amount will be based on the law and the regulation of your country.
*The levied by your country's customs becomes your load.

You can choose International bank transfer or credit card or International Postal Money Order for payment.

Please be careful, Bank Transfer has the fees charged by banks.
These are [Commission on drafts sold] and [Paying bank's charges].

[Paying bank's charges] increased in JAPAN, and it is normally 2,500 yen.
However this amount depends on the bank system, so PLEASE ask your bank about it(How much the [Paying bank's charges] is).
For example, Bank A could not send money directly to our Bank in Japan, and the transaction was made through using different bank, adding more fee to the transaction. The customer ended up paying more than 2,500yen for the [Paying bank's charges].

*There is no IBAN code in Japan.

"*When we can not receive enough money, we might ask you to send additional bank transfer.
Information about Bank transfer
*If you make the bank transfer for the first time, please read this information.

We do not accept Bank certified checks nor other type of money orders. The only form of money order we accept is an IPMO. An IPMO is issued by a post office and can be used to make payments abroad. When purchasing an IMPO, please make sure it is in Japanese currency (yen) and the money order is acceptable by the Japan Post. If there is any fees including currency exchange fee charged by the post office, it will be on the customer's charge. The postal service restrictions vary in each countries, so please ask your local post office how to send a IPMO to the Japan Post.

If you reside in the U.S. You can purchase the IPMO in your local USPS. The only currency available is in U.S.dollar only. In this case, you can purchase it in the U.S. currency and mail the International Postal Money Order directly to us to the address below.*Please Note: Make sure the money order is International (in pink). No domestic postal money order(in green) is accepted.

except accidental breakage, disqualified product, and mistaken delivery.

If you receive an item you didn't order, please contact us by E-MAIL.

First of all, please contact the carrier at your location.
Please also inform us by E-MAIL about the matter.

Please place an order based on these rules. If you have additional question, please E-MAIL us.